1. Who We Are & What We Collect
At Stoked2Fix, we only gather the info we need to give you top-notch service. When you book an appointment, we’ll ask for your name, email address, phone number, service address, and payment details. If you drop us a line through our contact form, we’ll also collect whatever you share—questions, project details, or feedback.

2. Why We Collect It

• Booking & Scheduling: To confirm your appointment, send reminders, and make sure our technicians arrive on time with the right gear.

• Payments & Billing: To process your payment securely and send you an accurate invoice.

• Customer Support: To answer your questions, follow up after service, or address any concerns you might have.

• Improvements: To spot trends and improve our website and offerings (we do this in aggregate—your personal details stay anonymous).

3. How We Protect Your Data
We take security seriously. Your payment information is processed through a PCI-compliant gateway (we don’t store your credit card number on our servers). All other personal data lives on encrypted servers with access restricted to our core team. We continuously monitor and update our systems to guard against unauthorized access.

4. Sharing Your Information

• Service Providers: We may share your contact and service details with trusted partners (like our scheduling software or payment processor) solely to fulfill your booking.

• Legal Requirements: If the law demands it—say, a court order—we’ll cooperate with authorities.

• With Your Permission: If you ask us to share info (for instance, with a property manager or landlord), we’ll only do so once you’ve explicitly given the green light.

5. Cookies & Analytics
Our website uses cookies and standard analytics tools to understand how visitors find and use our site. These tools tell us things like which pages are most popular and how visitors navigate, but none of it is tied back to your name or contact details. You can disable cookies in your browser if you prefer, but some site features might not work as smoothly.

6. Your Choices & Rights

• Access & Correction: Want to see the info we have on file? Need to update your phone number or email? Just reach out at privacy@stoked2fix.com, and we’ll get you sorted.

• Opting Out: If you no longer wish to receive service reminders or promotional emails, you can unsubscribe with a single click or let us know—no hard feelings.

• Data Deletion: If you’d like us to erase your personal data, drop us a line. We’ll confirm what’s possible under applicable laws and get back to you swiftly.

7. Children’s Privacy
Our services are meant for adults. We don’t knowingly collect data from anyone under 13. If you believe we’ve accidentally gathered info about a minor, please contact us and we’ll delete it right away.

8. Policy Updates
We’ll occasionally tweak this Privacy Policy as our business or the law evolves. Whenever that happens, we’ll update the “Last updated” date at the top and post the new version on our site. By continuing to use our services, you agree to the latest policy.